Refund policy

 

Thank you for shopping at babybooa.shop. We want you to feel confident when purchasing our women’s fashion products, including dresses, mini skirts, denim jeans, fashion skirts, slim-fit trousers, and other clothing items.

This Return and Refund Policy explains the conditions, procedures, and timeframes applicable to returns, exchanges, cancellations, damaged products, and refunds.

By placing an order through babybooa.shop, you acknowledge that you have read and agreed to this policy.

1. Return Period

We accept eligible return requests submitted within 30 calendar days after the order has been delivered.

To qualify for a return, the customer must contact us at info@babybooa.shop within the 30-day return period.

The return period begins on the date shown as delivered by the applicable shipping carrier. Where an order contains multiple packages delivered on different dates, the return period for each product begins on the date that the relevant package is delivered.

Return requests submitted after the 30-day return period may be refused unless otherwise required by applicable consumer protection law.

2. Return Eligibility

To be eligible for a return, the product must:

• Be unworn, unused, unwashed, and unaltered;

• Be free from stains, makeup, perfume, deodorant, pet hair, smoke, odours, and other signs of use;

• Have all original tags, labels, protective materials, and accessories attached;

• Be returned in its original packaging where reasonably possible;

• Be in the same resalable condition in which it was received;

• Be accompanied by valid proof of purchase from babybooa.shop; and

• Have an approved return request issued by our customer support team.

Trying on a garment solely to check its size or fit is permitted, provided that the item remains clean, undamaged, and otherwise meets all return conditions.

Products showing signs of wear, washing, alteration, misuse, damage, contamination, or improper care may not qualify for a refund.

3. Starting a Return

To request a return, email us at:

info@babybooa.shop

Your return request should include:

• Your full name;

• Your order number;

• The email address used to place the order;

• The name or description of the product being returned;

• The quantity being returned;

• The reason for the return; and

• Clear photographs if the product is damaged, defective, incorrect, or materially different from the product ordered.

Our customer support team will review the request and provide return instructions if the return is approved.

Do not send products back without contacting us first. Products returned without prior approval, without sufficient identifying information, or to an address not provided by our customer support team may be delayed, refused, or returned to the sender.

4. Return Address

The correct return address will be provided by email after the return request has been reviewed and approved.

The return address may differ from the address shown on the original shipping package. Customers must use only the return address and instructions supplied by our customer support team.

Returns sent to an unauthorised address may not be received or processed. babybooa.shop is not responsible for products lost because the customer used an incorrect or unauthorised return address.

5. Return Shipping Costs

For returns based on personal preference, incorrect size selection, fit, colour preference, change of mind, or an accidental purchase, the customer is responsible for the return shipping costs.

Original delivery charges, upgraded shipping charges, and return shipping costs are generally non-refundable unless:

• The product was damaged or defective when received;

• The wrong product was delivered;

• The product was materially different from the product ordered;

• We expressly agree otherwise in writing; or

• A refund of those costs is required by applicable law.

Where we confirm that a product is damaged, defective, or incorrectly supplied, we may provide an appropriate return solution, which may include a prepaid return label, reimbursement of reasonable return postage, a replacement, or a refund.

Customers must not return a damaged or incorrect product at their own expense before receiving instructions from us unless we have expressly authorised them to do so.

6. Return Shipping Requirements

Customers are responsible for safely packaging returned products.

We strongly recommend using a trackable shipping service and retaining the return receipt and tracking number until the return has been completed.

The customer remains responsible for the returned product until it is received at the authorised return location.

babybooa.shop is not responsible for return shipments that are lost, delayed, damaged, misdirected, or delivered to an incorrect address by the customer or return carrier.

A refund may not be issued where we cannot verify that the returned product was received.

7. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or materially different from the product ordered, contact us at info@babybooa.shop as soon as reasonably possible.

To help us assess the issue, please provide:

• Your order number;

• A description of the issue;

• Clear photographs of the complete product;

• Close-up photographs showing the defect or damage;

• Photographs of the product label or size tag;

• Photographs of the shipping package; and

• Photographs of the shipping label where relevant.

Do not discard the product, packaging, labels, or shipping materials until the issue has been resolved.

After reviewing the information, we may offer an appropriate remedy, including:

• A replacement product;

• A refund;

• Store credit, where agreed by the customer;

• A partial refund where appropriate and agreed;

• Reimbursement of authorised return postage; or

• Another remedy required by applicable consumer protection law.

Normal variations in colour, pattern placement, fabric texture, or measurements that fall within a reasonable manufacturing tolerance are not necessarily considered defects.

Colour differences caused by lighting, photography, device screens, or display settings are not normally considered product defects unless the delivered colour is materially different from the product description.

8. Incorrect Size or Fit

Customers are responsible for reviewing the product description, measurements, and available sizing information before placing an order.

Sizes may vary between products and manufacturers. A size label alone may not provide an accurate comparison between different garments.

Products that do not fit may be returned within the applicable return period, provided that they meet all return eligibility requirements.

Return shipping costs for size- or fit-related returns are the customer’s responsibility unless the product was incorrectly labelled, incorrectly supplied, materially inconsistent with the published measurements, or otherwise defective.

9. Non-Returnable Products

The following products are not eligible for return unless they are damaged, defective, incorrectly supplied, or return rights are otherwise required by law:

• Products that have been worn, washed, used, altered, repaired, or damaged after delivery;

• Products with removed, detached, damaged, or missing tags or labels;

• Products containing makeup, deodorant, perfume, body odour, smoke, stains, pet hair, or other contamination;

• Personalised, customised, or made-to-order products;

• Gift cards or store credit;

• Products marked as “Final Sale” or “Non-Returnable” before purchase;

• Products returned outside the applicable return period;

• Products purchased from another retailer or website;

• Products returned without proof of purchase;

• Products returned without prior approval;

• Products that create hygiene or health concerns after being opened, worn, or used; and

• Any other products that cannot reasonably be resold because of their condition.

Nothing in this section limits any mandatory rights available to customers under applicable consumer protection law.

10. Sale and Promotional Products

Products purchased during a promotion, discount campaign, clearance event, or sale may be returned unless they were clearly identified as “Final Sale” or “Non-Returnable” before the order was placed.

Any approved refund will be based on the amount actually paid for the returned product after discounts, promotional codes, or other reductions.

Where a discount depended on purchasing multiple products, returning part of the order may affect the discount applied to the remaining products. Where permitted by law, the refund may be recalculated based on the eligibility conditions of the original promotion.

Free gifts, promotional products, or complimentary items may need to be returned when the qualifying purchase is returned. If a required promotional item is not returned, its stated or reasonable retail value may be deducted from the refund where permitted by law.

11. Exchanges

We do not guarantee direct exchanges because product availability may change.

The simplest way to obtain a different size, colour, or style is to request a return for the original eligible product and place a new order for the preferred product.

A replacement product will not be reserved until a new order has been completed or an exchange has been expressly confirmed by our customer support team.

Where we approve a direct exchange, the customer may be responsible for applicable return and replacement shipping costs unless the original product was damaged, defective, or incorrectly supplied.

12. Return Inspection

All returned products are inspected after receipt.

The inspection process generally confirms:

• Whether the correct product was returned;

• Whether the return was submitted within the return period;

• Whether the product is unworn, unused, and unwashed;

• Whether tags, labels, packaging, and accessories are present;

• Whether the product has been damaged, altered, stained, or contaminated; and

• Whether the return otherwise complies with this policy.

We will notify the customer after the return has been reviewed.

If the return is approved, the refund will be processed in accordance with this policy.

If the return is rejected, we will explain the reason. Where practical, the customer may be offered the option of having the product sent back at the customer’s expense.

13. Refund Method

Approved refunds are issued to the original payment method used for the order.

Refunds cannot normally be issued to a different card, bank account, payment account, or individual.

Where the original payment method is unavailable, expired, closed, or technically unable to receive the refund, we will review the available options in accordance with the payment provider’s rules and applicable law.

Refunds are issued in the currency used by the customer to pay for the order. Any exchange-rate difference, foreign transaction charge, or fee imposed by the customer’s bank, card issuer, or payment provider is outside our control.

14. Refund Processing Time

After an approved return has been received and inspected, we will normally process the refund within 10 business days.

After we issue the refund, the customer’s bank, card issuer, or payment provider may require additional time to post the funds to the customer’s account.

The time required for a refund to appear depends on the original payment method and the financial institution. We do not control processing times imposed by banks or payment providers.

If more than 15 business days have passed since we confirmed that a refund was issued, contact us at info@babybooa.shop.

15. Original Shipping Charges

Original shipping charges and optional expedited delivery charges are non-refundable for returns based on change of mind, size selection, fit, colour preference, or personal preference.

Original shipping charges may be refunded where:

• The complete order was damaged, defective, incorrect, or not as described;

• The order was cancelled before dispatch and the shipping service was not used;

• We expressly agree to refund the charge; or

• A refund is required by applicable law.

Where only part of an order is returned, the original shipping charge will not normally be refunded.

16. Partial Refunds

Where permitted by law, a partial refund may be offered or issued where:

• A returned product has minor signs of handling beyond what is reasonably necessary to inspect it;

• Original packaging or accessories are missing;

• The product has been returned in a reduced-value condition;

• The customer agrees to keep a product with a minor issue;

• Only part of a multi-item order is returned; or

• Another fair adjustment is appropriate in the circumstances.

We will not apply a partial refund in a way that unlawfully limits a customer’s rights regarding damaged, defective, unsafe, incorrect, or misdescribed products.

17. Order Cancellations and Changes

Customers who wish to cancel or change an order should contact us immediately at info@babybooa.shop.

We will attempt to accommodate the request, but cancellation or modification is not guaranteed.

Once an order has entered processing, been packed, or been transferred to a shipping carrier, it may no longer be possible to cancel the order or change its products, size, colour, quantity, or delivery address.

If an order has already been dispatched, the customer may need to wait for delivery and then request a return under this policy.

Approved cancellations will be refunded to the original payment method.

18. Refused, Unclaimed, or Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address and for collecting or accepting their packages.

If a package is refused, unclaimed, returned because of an incorrect or incomplete address, or otherwise returned for reasons attributable to the customer, we may deduct the actual return shipping costs and other non-recoverable carrier charges from the refund where permitted by law.

A refund will not be processed until the returned package has been received and reviewed.

Original shipping charges are not refundable in these circumstances unless required by law.

19. Returned Packages Marked as Delivered

If return tracking shows that a package was delivered but we cannot locate it, the customer must provide:

• The return tracking number;

• The shipping receipt;

• The carrier’s delivery confirmation; and

• Any other information reasonably required to investigate the shipment.

We will review the available evidence and may ask the carrier to investigate. A refund cannot be guaranteed until receipt of the returned product has been verified.

20. Missing Refunds

Before contacting us about a missing refund, customers should:

1. Check the original payment account;

2. Contact their bank or card issuer;

3. Contact the applicable payment provider; and

4. Allow the provider’s standard processing time to pass.

If the refund remains missing after these steps, contact info@babybooa.shop with the order number and refund confirmation details.

21. Products Purchased Elsewhere

This policy applies only to products purchased directly through babybooa.shop.

Products purchased from another retailer, marketplace, reseller, social media seller, or third-party website must be returned to the original seller in accordance with that seller’s policy.

We cannot issue refunds for payments that were not received by babybooa.shop.

22. Suspected Fraud or Policy Abuse

We reserve the right to investigate and refuse returns where there is reasonable evidence of:

• Return fraud;

• Use or wearing of products before return;

• Deliberate product damage;

• Substitution of products;

• Falsified photographs or documents;

• Repeated abuse of promotional offers;

• Excessive or unusual return activity;

• False non-delivery claims; or

• Other misuse of this policy.

Any decision under this section will be made reasonably and will not limit mandatory consumer rights.

23. Consumer Rights

This policy is intended to provide contractual return rights in addition to any mandatory rights available under applicable consumer protection law.

Nothing in this policy excludes, restricts, or replaces any right or remedy that cannot legally be excluded or restricted.

Where applicable law provides greater protection than this policy, the applicable legal requirement will take priority.

24. Policy Updates

We may update this Return and Refund Policy to reflect changes to our products, business practices, website features, payment services, shipping arrangements, or legal obligations.

The version published on babybooa.shop at the time of purchase will generally apply to that order, except where a later change is required by law or provides greater protection to the customer.

25. Contact Us

For return requests, damaged product claims, refund enquiries, or questions about this policy, contact:

Email: info@babybooa.shop

Please include your order number and sufficient details to allow us to review your request efficiently.