Shipping policy

 

Thank you for shopping at babybooa.shop.

This Shipping Policy explains how orders placed through babybooa.shop are processed, shipped, tracked, and delivered. It also describes our procedures for delivery delays, incorrect addresses, split shipments, customs clearance, missing packages, damaged parcels, and returned shipments.

This policy applies to all products purchased directly from babybooa.shop, including women’s dresses, mini skirts, denim jeans, fashion skirts, slim-fit trousers, and other women’s fashion products.

By placing an order through babybooa.shop, you acknowledge that you have reviewed and accepted this Shipping Policy.

1. Free Standard Shipping

babybooa.shop provides free standard shipping on all orders placed through the website.

There is no minimum purchase amount required to qualify for free standard shipping unless a different condition is clearly displayed before checkout.

Customers will not be charged a standard shipping fee during checkout.

Free standard shipping does not necessarily include:

• Customs duties;

• Import taxes;

• Value-added tax or goods and services tax collected by local authorities;

• Customs brokerage charges;

• Carrier handling fees;

• Address-correction charges;

• Redelivery charges caused by incorrect customer information;

• Charges resulting from a refused or unclaimed package; or

• Other government or carrier charges outside our reasonable control.

If an optional express, priority, insured, or upgraded shipping service is made available, the applicable charge will be displayed before the order is completed.

2. Estimated Delivery Time

The estimated total delivery timeframe for standard shipping is 15–20 business days from the date the order is successfully confirmed.

This estimate normally includes:

• Order processing: 1–3 business days; and

• Shipping and transit: approximately 12–17 business days.

Business days are Monday through Friday and exclude weekends, public holidays, and days on which the relevant warehouse, fulfilment provider, customs authority, or shipping carrier is closed.

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

Some orders may arrive earlier or later depending on the destination, carrier capacity, customs processing, local postal services, weather conditions, seasonal demand, and other circumstances outside our reasonable control.

3. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully authorised.

Order processing may include:

• Payment confirmation;

• Fraud and security screening;

• Verification of customer information;

• Product allocation;

• Quality inspection;

• Packing;

• Preparation of shipping documents;

• Creation of the shipping label; and

• Transfer of the parcel to the carrier or fulfilment provider.

Orders placed on weekends, public holidays, or outside normal operating hours will begin processing on the next available business day.

Orders requiring additional payment or address verification may take longer to process.

Processing time may also be extended during:

• Major sales;

• Promotional campaigns;

• Seasonal shopping periods;

• Public holidays;

• Unexpected inventory shortages;

• Unusually high order volumes;

• Warehouse interruptions; or

• Events outside our reasonable control.

4. Shipping Destinations

We ship to the countries and regions available for selection during checkout.

If a country, region, or postal code cannot be selected during checkout, delivery to that destination is not currently available.

Shipping availability may depend on:

• Carrier service coverage;

• Local delivery restrictions;

• Customs requirements;

• Product restrictions;

• Remote-area limitations;

• Payment availability;

• Security screening;

• Trade restrictions; and

• Applicable laws and regulations.

We reserve the right to restrict or discontinue shipping to a destination where delivery is unavailable, unsafe, unlawful, commercially impractical, or repeatedly unsuccessful.

If we cannot deliver an accepted order to the address provided, we will contact the customer and issue an appropriate refund if no reasonable alternative is available.

5. Order Confirmation

After an order is submitted, the customer should receive an order confirmation at the email address provided during checkout.

The order confirmation may include:

• The order number;

• Products ordered;

• Selected sizes and colours;

• Product quantities;

• Billing details;

• Shipping details;

• Order value;

• Discounts applied; and

• Payment status.

Customers must review the order confirmation carefully.

If any information is incorrect, contact info@babybooa.shop immediately.

An automated order confirmation means that we have received the order. It does not necessarily mean that the order has completed processing, been accepted, or been dispatched.

6. Shipping Confirmation

When an order has been dispatched, we will normally send a shipping confirmation email.

The shipping confirmation may contain:

• The shipping date;

• The tracking number;

• The carrier or logistics provider;

• A tracking link; and

• Available delivery information.

Customers are responsible for ensuring that the email address provided during checkout is accurate and accessible.

Customers should also check spam, junk, and promotions folders if they do not see the shipping confirmation in their main inbox.

7. Tracking Information

Tracking information may take 2–5 business days after dispatch to become active or display movement.

A tracking record may remain unchanged while a parcel:

• Is travelling between sorting facilities;

• Is being transferred between carriers;

• Is moving internationally;

• Is awaiting customs clearance;

• Is awaiting a local carrier scan;

• Is travelling through an area with limited scanning facilities; or

• Has not yet reached the next tracking checkpoint.

A temporary absence of tracking updates does not necessarily mean that the parcel has stopped moving or has been lost.

Tracking updates are generated by the carrier or logistics provider. babybooa.shop does not directly control the timing, frequency, wording, or accuracy of carrier tracking scans.

8. Multiple Packages and Split Shipments

An order containing multiple products may be shipped in more than one parcel.

Split shipments may occur because:

• Products are stored at different fulfilment locations;

• Products become ready for dispatch at different times;

• Parcel size or weight limits apply;

• Different carriers are required;

• Certain products require separate handling; or

• Splitting the order allows available products to be dispatched sooner.

Separate parcels may:

• Have different tracking numbers;

• Leave the fulfilment facilities on different dates;

• Travel through different carrier networks;

• Arrive on different dates; and

• Be delivered by different local carriers.

If only part of an order has arrived, customers should review all shipping confirmation emails and tracking numbers before reporting missing products.

Customers will not be charged an additional standard shipping fee solely because an order is divided into multiple parcels.

9. Shipping Carriers

We may use different postal services, shipping carriers, fulfilment providers, logistics companies, and local delivery partners.

The carrier used may depend on:

• Delivery destination;

• Parcel size and weight;

• Product availability;

• Carrier capacity;

• Customs requirements;

• Local delivery coverage;

• Operational efficiency; and

• Service availability.

A parcel may be transferred from an international logistics provider to a domestic postal service or last-mile delivery company.

The carrier that completes the delivery may therefore be different from the carrier shown when tracking first becomes available.

We reserve the right to select or change the carrier used for an order, provided that doing so does not unlawfully reduce the customer’s rights.

10. Shipping Origin

Products may be processed and dispatched from different fulfilment locations depending on stock availability, destination, warehouse capacity, and logistics arrangements.

An order may pass through several countries, regions, sorting centres, customs facilities, or carrier networks before reaching the customer.

The dispatch location or return address printed on a parcel does not necessarily represent the legal or operating address of babybooa.shop.

Customers must not return products to an address printed on the shipping parcel unless that address has been expressly confirmed by our customer support team as the authorised return address.

11. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information.

The shipping information should include:

• Recipient’s full name;

• Street name and building number;

• Apartment, suite, unit, or floor number;

• City;

• State, province, county, or region;

• Postal or ZIP code;

• Country;

• Telephone number; and

• Email address.

Before submitting an order, customers must verify that all shipping details are correct.

babybooa.shop is not responsible for delays, failed delivery, misdelivery, return-to-sender shipments, or additional carrier costs caused by incomplete, inaccurate, or outdated information supplied by the customer, except where applicable law requires otherwise.

12. Address Changes

To request a delivery-address change, contact us immediately at:

info@babybooa.shop

Address changes are not guaranteed.

We may be unable to change an address after an order has:

• Entered processing;

• Been packed;

• Been assigned a shipping label;

• Been transferred to a fulfilment provider; or

• Been dispatched.

After dispatch, customers may contact the carrier to request redirection, but carrier approval is not guaranteed.

We are not responsible for an unauthorised address change arranged directly between the customer and the carrier.

If a parcel is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable redelivery charges and non-recoverable carrier costs where permitted by law.

13. Delivery Instructions

Customers may provide reasonable delivery instructions where the checkout system or carrier allows them.

We cannot guarantee that a carrier will follow requests to:

• Call before delivery;

• Deliver at a particular time;

• Leave the parcel at a specific location;

• Deliver only to a named person;

• Avoid a particular entrance;

• Redirect the parcel; or

• Leave the parcel with a neighbour.

A request to leave a parcel unattended may increase the risk of theft, loss, weather damage, or misplacement.

Where a customer directly authorises a carrier to leave a parcel in a safe place, reception area, parcel locker, collection point, or other unattended location, the parcel may be treated as delivered when the carrier records delivery at that authorised location, subject to applicable consumer law.

14. Delivery Attempts

A carrier may make one or more delivery attempts.

If delivery cannot be completed, the carrier may:

• Leave a delivery notice;

• Contact the recipient;

• Attempt delivery again;

• Hold the parcel at a local facility;

• Transfer the parcel to a collection point;

• Place the parcel in a parcel locker; or

• Return the parcel to the sender.

Customers are responsible for monitoring tracking information and responding promptly to carrier notices.

A parcel that is not collected within the carrier’s holding period may be returned to the sender.

15. Delayed Orders

Delivery delays may occur because of:

• Customs inspections;

• Customs clearance;

• Carrier congestion;

• Severe weather;

• Natural disasters;

• Public holidays;

• Peak shopping periods;

• Transportation disruption;

• Labour disputes;

• Remote delivery locations;

• Local postal delays;

• Incorrect delivery information;

• Failed delivery attempts;

• Government restrictions;

• Public health emergencies;

• International events;

• Security inspections;

• Supply-chain disruption; or

• Other circumstances outside our reasonable control.

Where an order is delayed, customers should continue monitoring the tracking information.

If tracking has not updated for an extended period or the order has not arrived after the estimated delivery window, contact info@babybooa.shop with the order number and tracking number.

We will review the available information and, where appropriate, contact the carrier or fulfilment provider.

16. Peak Seasons and Public Holidays

Order processing and delivery may require additional time during:

• Black Friday;

• Cyber Monday;

• Christmas and New Year;

• National public holidays;

• Major promotional campaigns;

• Carrier peak periods;

• Extreme weather events; and

• Other periods of unusually high demand.

Business-day estimates do not include public holidays or days when the relevant carrier, warehouse, customs authority, or local delivery service is closed.

Customers placing time-sensitive orders should allow additional time.

17. Customs Duties and Import Taxes

International shipments may be subject to:

• Customs duties;

• Import taxes;

• Value-added tax;

• Goods and services tax;

• Brokerage fees;

• Customs-processing charges;

• Carrier handling fees; and

• Other government charges.

Whether these charges apply depends on the destination, product type, declared value, and local customs rules.

Unless checkout expressly states that duties and taxes are included, these charges are the responsibility of the recipient.

babybooa.shop does not control customs assessments and cannot predict or guarantee the amount of any charge.

Customers are responsible for complying with the import requirements of their delivery destination.

18. Customs Clearance

Customs authorities may inspect, hold, delay, or request additional information about a shipment.

The recipient may be required to provide:

• Proof of identity;

• Proof of purchase;

• Tax information;

• Import documentation;

• Payment confirmation; or

• Other information required by local authorities.

Customers are responsible for responding promptly to legitimate customs or carrier requests.

A customs delay is not included in the normal carrier transit estimate where the delay results from an inspection, missing documentation, unpaid charges, or government processing.

We will provide reasonable assistance where possible, but we cannot control the decisions or processing times of customs authorities.

19. Refused Customs Charges

If a customer refuses to pay applicable customs duties, taxes, brokerage fees, or import charges, the parcel may be:

• Held by customs;

• Returned to the sender;

• Abandoned;

• Confiscated; or

• Destroyed in accordance with local procedures.

A refund cannot be guaranteed until the parcel has been returned and received at an authorised facility.

Where permitted by law, any refund may be reduced by:

• Return shipping costs;

• Customs charges;

• Brokerage fees;

• Carrier handling charges;

• Storage fees; and

• Other non-recoverable expenses.

20. Remote and Restricted Locations

Delivery to remote, rural, island, military, or restricted locations may require additional time.

Some carriers may not provide door-to-door delivery in certain areas. The customer may be required to collect the parcel from:

• A local post office;

• A carrier facility;

• A parcel locker;

• A collection point; or

• Another authorised location.

Certain locations may be excluded from delivery where carrier coverage is unavailable.

If an address cannot be serviced, we may contact the customer to request an alternative address or cancel and refund the affected order.

21. PO Boxes and Parcel Lockers

Delivery to PO boxes, parcel lockers, military addresses, or similar services depends on carrier availability.

Some products or carriers may require a physical street address.

If a PO box or parcel locker cannot accept the shipment, we may request an alternative delivery address.

Failure to provide a serviceable address may result in cancellation of the order and a refund to the original payment method.

22. Unclaimed or Refused Packages

A parcel may be returned because:

• The address was incorrect or incomplete;

• The recipient was unavailable;

• The recipient refused delivery;

• The parcel was not collected;

• Customs charges were not paid;

• The carrier could not access the delivery location;

• The recipient could not be contacted; or

• Local delivery requirements were not satisfied.

If a parcel is returned for reasons attributable to the customer, we may offer:

• Redelivery after payment of reasonable shipping costs;

• A refund after the parcel has been received and inspected; or

• Another appropriate resolution.

Where permitted by law, actual return shipping costs, customs charges, address-correction fees, and other non-recoverable expenses may be deducted from the refund.

23. Packages Marked as Delivered

If tracking shows that a parcel was delivered but the customer cannot locate it, the customer should:

1. Check the mailbox, entrance, reception area, safe place, parcel locker, and other possible delivery locations;

2. Ask household members, neighbours, building staff, or reception personnel whether they accepted the parcel;

3. Review any delivery photograph or carrier notice;

4. Confirm that the shipping address on the order was correct; and

5. Contact the carrier for additional delivery information.

If the parcel remains missing, contact info@babybooa.shop promptly with:

• The order number;

• Tracking number;

• Confirmation of the delivery address;

• Details of the steps already taken; and

• Any carrier reference number.

We may request a carrier investigation, delivery confirmation, or written non-receipt statement.

A replacement or refund cannot be guaranteed until the available evidence and carrier investigation have been reviewed.

24. Lost Packages

A parcel is not automatically considered lost because:

• Tracking has not updated recently;

• The estimated delivery date has passed;

• The parcel is undergoing customs processing; or

• The parcel is moving between carriers.

A parcel will generally be treated as potentially lost only after the carrier’s investigation period or the applicable maximum transit period has passed.

If the carrier confirms that a parcel was lost before delivery, we will provide an appropriate remedy, which may include:

• A replacement;

• A refund to the original payment method; or

• Another remedy required by applicable law.

We may require reasonable supporting information before approving the claim.

25. Damaged Packages

Customers should inspect parcels and products promptly after delivery.

If a parcel or product arrives damaged, contact info@babybooa.shop as soon as reasonably possible.

Please provide:

• The order number;

• A description of the damage;

• Clear photographs of the outer packaging;

• Clear photographs of the shipping label;

• Clear photographs of the damaged product;

• Clear photographs of any internal packaging; and

• Any other relevant information.

Customers should retain the damaged product, original packaging, shipping label, and packing materials until the claim has been reviewed.

Do not return a damaged product before receiving instructions from our customer support team.

After review, we may offer a replacement, refund, authorised return, or another appropriate remedy.

26. Missing or Incorrect Products

If a parcel arrives with a missing or incorrect product, contact info@babybooa.shop promptly.

Please provide:

• The order number;

• The product received;

• The product believed to be missing or incorrect;

• Clear photographs of the products received;

• Clear photographs of the product labels;

• Clear photographs of the outer packaging; and

• Clear photographs of the shipping label.

Before reporting a missing product, confirm whether the order was divided into multiple shipments.

After reviewing the information, we will provide an appropriate remedy where the claim is confirmed.

27. Order Cancellations

Customers who wish to cancel an order should contact info@babybooa.shop immediately.

Cancellation is not guaranteed.

Once an order has entered processing, been packed, received a shipping label, or been transferred to the carrier, it may no longer be possible to cancel it.

If cancellation is no longer possible, the customer may request a return after delivery in accordance with our Return and Refund Policy.

If we approve a cancellation before dispatch, the refund will be issued to the original payment method.

28. Delivery Time and Returns

A delivery delay does not automatically create a right to keep a product while also receiving a full refund.

If a delayed order is delivered and the customer no longer wants it, the customer may request a return under our Return and Refund Policy.

Nothing in this policy limits any legal right to cancel, reject, or obtain a remedy where such a right is provided by mandatory consumer protection law.

29. Force Majeure

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Natural disasters;

• Floods;

• Fires;

• Earthquakes;

• Severe weather;

• War;

• Terrorism;

• Civil unrest;

• Government action;

• Customs restrictions;

• Epidemics or pandemics;

• Labour disputes;

• Carrier interruption;

• Transportation failure;

• Power outages;

• Cyberattacks;

• Supply-chain disruption; and

• Failure of essential third-party services.

We will take reasonable steps to reduce the impact of such events and resume normal fulfilment when reasonably possible.

This section does not exclude any mandatory refund, cancellation, or consumer right that cannot legally be excluded.

30. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information;

• Monitoring tracking updates;

• Responding to carrier or customs notices;

• Making reasonable arrangements to receive the parcel;

• Collecting the parcel within the applicable holding period;

• Paying applicable import charges where required;

• Reporting delivery problems promptly; and

• Providing reasonable information needed to investigate a claim.

Failure to meet these responsibilities may delay delivery or affect the available resolution, subject to applicable consumer law.

31. Fraudulent Delivery Claims

We reserve the right to investigate suspected false, misleading, duplicated, or fraudulent delivery claims.

An investigation may include reviewing:

• Tracking records;

• Delivery photographs;

• GPS or location data provided by the carrier;

• Signature records;

• Address information;

• Customer communications;

• Previous order history; and

• Carrier investigation results.

We may refuse a claim where reliable evidence shows that the parcel was delivered correctly or that the claim is fraudulent.

Nothing in this section limits a legitimate customer’s mandatory legal rights.

32. Shipping Policy Updates

We may update this Shipping Policy to reflect changes in:

• Shipping methods;

• Carrier arrangements;

• Delivery coverage;

• Processing procedures;

• Customs requirements;

• Shopify functionality;

• Business practices; or

• Applicable legal obligations.

The revised policy will be published on babybooa.shop with an updated revision date.

The policy in effect when an order is placed will generally apply to that order, except where a later change is legally required or provides greater protection to the customer.

33. Consumer Rights

This Shipping Policy does not exclude, restrict, or replace any mandatory consumer right or remedy that cannot legally be excluded.

Where applicable consumer law provides the customer with greater protection than this policy, the applicable legal requirement will take priority.

34. Contact Us

For questions about processing, shipping, tracking, customs, delivery delays, missing parcels, or damaged shipments, contact:

Email: info@babybooa.shop

Please include your order number and tracking number, where available, so that we can review the enquiry efficiently.