Terms of service


 

1. Overview

Welcome to babybooa.shop.

Throughout these Terms of Service, the terms “babybooa.shop,” “we,” “us,” and “our” refer to the operator of babybooa.shop. The terms “you,” “your,” and “customer” refer to any person who visits the website, creates an account, submits information, places an order, purchases a product, or otherwise uses our services.

babybooa.shop operates this website and offers women’s fashion products, including dresses, mini skirts, denim jeans, fashion skirts, slim-fit trousers, and related clothing and accessories.

These Terms of Service govern your access to and use of babybooa.shop, including all information, features, products, services, content, and tools made available through the website.

By visiting the website, creating an account, placing an order, purchasing a product, or otherwise using any part of the website, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies published on the website.

Please read these Terms of Service carefully before using the website. If you do not agree to these Terms of Service, you must not access the website, place an order, or use our services.

Any new features, products, or services added to the website will also be subject to these Terms of Service.

2. Shopify Platform

Our online store is hosted using Shopify’s ecommerce platform. Shopify provides the technical platform that enables us to display and sell products to customers.

Your purchases are made from babybooa.shop and not directly from Shopify. Shopify is not the seller of the products displayed on our website and is not responsible for fulfilling orders, providing customer service, or handling returns and refunds on our behalf.

Certain features, checkout services, payment services, applications, and integrations may be provided by Shopify or other third-party service providers and may be subject to additional terms and privacy policies.

3. Eligibility to Use the Website

By using the website, you confirm that:

  • You have reached the age of legal majority in the jurisdiction where you live;

  • You have the legal capacity to enter into a binding agreement;

  • The information you provide is truthful, complete, and accurate;

  • You will use the website only for lawful personal or household purposes;

  • You will not use our products or services for unlawful or unauthorised purposes; and

  • Your use of the website will not violate any applicable law, regulation, or third-party right.

If you permit a minor to use the website through a device or account controlled by you, you are responsible for supervising that use and for any activity conducted through the account or device.

We reserve the right to refuse service, cancel an order, suspend an account, or restrict access where we reasonably believe that a user does not meet these eligibility requirements.

4. Personal and Non-Commercial Use

The website and its products are primarily intended for individual customers purchasing products for personal or household use.

Unless we agree otherwise in writing, you may not:

  • Purchase products for unauthorised commercial resale;

  • Copy product listings for use on another website;

  • Use automated purchasing tools;

  • Place orders for fraudulent or speculative purposes;

  • Misrepresent yourself as an authorised distributor;

  • Use our content to promote competing products; or

  • Exploit the website for unauthorised commercial purposes.

We may limit or cancel orders that appear to have been placed by resellers, distributors, automated systems, or persons engaged in suspicious commercial activity.

5. Account Registration

Some website features may permit or require you to create a customer account.

You are responsible for:

  • Providing accurate account information;

  • Keeping your account details current;

  • Maintaining the confidentiality of your password and login credentials;

  • Restricting access to your account and devices;

  • Reviewing activity conducted through your account; and

  • Informing us promptly of suspected unauthorised access.

You are responsible for activity conducted through your account unless the activity resulted from circumstances for which you are not legally responsible.

We may suspend or close an account if we reasonably believe that:

  • The account contains false or misleading information;

  • The account has been compromised;

  • The account is being used fraudulently;

  • The account violates these Terms of Service;

  • The account is associated with abusive or unlawful conduct; or

  • Suspension is reasonably necessary to protect customers, the website, or our service providers.

You may request account closure by contacting info@babybooa.shop. Certain transaction records may be retained where required for legal, accounting, fraud-prevention, or dispute-resolution purposes.

6. Product Information

We aim to provide accurate product descriptions, photographs, measurements, material information, colour information, sizing guidance, availability information, and care instructions.

However, product information may occasionally contain errors, omissions, or inaccuracies.

Product colours may appear differently depending on:

  • Screen settings;

  • Device type;

  • Display calibration;

  • Lighting conditions;

  • Photography conditions; and

  • Individual colour perception.

Reasonable variations may also occur in:

  • Fabric texture;

  • Pattern placement;

  • Stitching;

  • Measurements;

  • Finishing;

  • Wash effects;

  • Denim colour;

  • Decorative details; and

  • Product packaging.

Unless a variation is material or the product is defective, reasonable manufacturing or display variations do not necessarily mean that a product is incorrect or not as described.

Customers should review the product description, size guide, measurements, materials, colours, care instructions, and other product details before placing an order.

7. Sizing and Fit

Sizing may vary between products, styles, manufacturers, and production batches.

A size label used for one product may not have the same measurements as the same size label used for another product. Customers should rely on the measurements and sizing information shown on the relevant product page rather than assuming that all products fit identically.

You are responsible for selecting the appropriate size based on the information made available before purchase.

Where a product does not fit but was supplied in the size ordered and is consistent with the published measurements, the return will generally be treated as a size- or preference-based return under our Return and Refund Policy.

Nothing in this section limits your rights where a product is incorrectly labelled, materially inconsistent with its published measurements, defective, or otherwise not as described.

8. Product Availability

All products are subject to availability.

Placing a product in your shopping cart does not reserve the product. A product may become unavailable before checkout or before an order is accepted.

We may:

  • Limit the quantities available for purchase;

  • Discontinue a product;

  • Change product specifications;

  • Restrict sales to particular locations;

  • Correct inventory errors;

  • Substitute packaging where the product itself is unchanged; or

  • Cancel an unavailable product.

If a product becomes unavailable after payment has been authorised, we may cancel the affected product and issue a refund to the original payment method.

Where an order contains multiple products, we may fulfil the available products and refund only the unavailable products where appropriate.

9. Prices

Product prices are displayed on the website in the currency shown during browsing or checkout.

We may change prices at any time before an order is accepted. Price changes do not normally affect an order that has already been accepted, except where:

  • The price resulted from an obvious error;

  • The price was unlawfully manipulated;

  • The customer knew or reasonably should have known that the price was incorrect;

  • A technical malfunction occurred; or

  • Applicable law permits the correction.

The final amount payable will be shown during checkout before the order is submitted.

Depending on the order and delivery location, the total may include:

  • Product charges;

  • Shipping charges;

  • Taxes;

  • Duties;

  • Import charges;

  • Payment-related charges disclosed at checkout; and

  • Discounts or promotional adjustments.

Your bank, card issuer, or payment provider may apply currency-conversion fees, international transaction fees, or other charges. These third-party charges are not imposed or controlled by babybooa.shop.

10. Taxes, Duties, and Import Charges

Applicable taxes may be calculated and collected during checkout where required or supported.

For international orders, customs duties, import taxes, brokerage fees, handling fees, and other government charges may apply.

Unless the website or checkout expressly states that such charges are included, the recipient may be responsible for paying charges imposed by customs authorities, carriers, or government agencies.

We do not control customs decisions, tax assessments, inspection procedures, or import-processing times.

Customers are responsible for ensuring that ordered products may lawfully be imported into the delivery destination.

If a shipment is refused or returned because the customer declines to pay applicable import charges, any refund will be handled in accordance with our Return and Refund Policy and applicable law.

11. Orders and Offer to Purchase

Submitting an order constitutes an offer to purchase the products in the order.

An automated order confirmation acknowledges that we have received the order. It does not necessarily mean that the order has been accepted.

An order is generally accepted when:

  • We send a dispatch or shipping confirmation;

  • We otherwise expressly confirm acceptance; or

  • The order is fulfilled.

We reserve the right to accept or reject an order before acceptance.

We may reject, limit, hold, or cancel an order for reasons including:

  • Product unavailability;

  • Pricing or description errors;

  • Payment authorisation failure;

  • Suspected fraud;

  • Unusual ordering activity;

  • Incorrect customer information;

  • Delivery restrictions;

  • Violation of these Terms of Service;

  • Legal or regulatory requirements;

  • Sanctions or trade restrictions;

  • Resale activity;

  • Security concerns; or

  • Technical errors.

If we cancel an order after receiving payment, we will issue an appropriate refund to the original payment method.

12. Order Information

You agree to provide current, complete, and accurate information for all orders.

You are responsible for checking:

  • Product selections;

  • Sizes;

  • Colours;

  • Quantities;

  • Billing details;

  • Shipping details;

  • Email address;

  • Telephone number; and

  • Payment information.

We are not responsible for delays, failed delivery, or additional costs caused by information that you provided incorrectly, subject to applicable consumer law.

You must notify us promptly if you discover an error. We will attempt to make the requested change, but changes cannot be guaranteed after processing or fulfilment has begun.

13. Order Limits

We may limit or cancel quantities purchased:

  • Per person;

  • Per household;

  • Per customer account;

  • Per payment method;

  • Per billing address;

  • Per shipping address;

  • Per promotion; or

  • Per order.

These restrictions may apply to orders placed through different customer accounts where the orders appear connected.

Where we modify or cancel an order, we may attempt to notify the customer using the contact information provided with the order.

14. Payment

You agree to pay all charges shown during checkout.

Payment must be made using a payment method accepted on the website. Available payment methods may vary according to location, currency, device, order value, or payment-provider eligibility.

By submitting payment information, you confirm that:

  • You are authorised to use the payment method;

  • The payment information is accurate;

  • Sufficient funds or credit are available;

  • The transaction does not violate applicable law; and

  • The payment provider may process the transaction.

Payment may be subject to authorisation, verification, fraud screening, and other checks by us, Shopify, banks, card networks, and payment providers.

We may request additional verification before accepting or dispatching an order. Failure to provide reasonably requested verification may result in delay or cancellation.

15. Payment Authorisation and Failed Payments

Submitting an order may place an authorisation hold on your payment method.

An authorisation hold is not necessarily a completed charge. Banks and payment providers control how long authorisation holds remain visible.

If payment fails, is reversed, is declined, or cannot be verified, we may:

  • Suspend processing;

  • Request another payment method;

  • Cancel the order;

  • Withhold dispatch; or

  • Recover amounts lawfully owed.

We are not responsible for fees imposed by your bank or payment provider because of declined payments, insufficient funds, currency conversion, or other account conditions.

16. Fraud Prevention

We may use manual and automated fraud-prevention measures.

An order may be delayed, reviewed, limited, or cancelled if information associated with the order indicates a potential risk, including inconsistencies involving:

  • Billing and shipping addresses;

  • Device information;

  • IP address;

  • Payment information;

  • Order history;

  • Transaction value;

  • Purchase patterns; or

  • Customer verification.

We may request reasonable identity, address, or payment verification. Customers should obscure unnecessary sensitive information when submitting documents and must never email complete payment-card details or account passwords.

Fraud-prevention decisions will not be used to unlawfully discriminate against customers.

17. Promotions and Discount Codes

Promotions, discounts, coupons, and promotional codes are subject to the conditions stated with the applicable offer.

Unless otherwise stated:

  • Promotions are available for a limited period;

  • Promotions may be limited by product, customer, location, or order value;

  • Promotional codes must be entered before checkout is completed;

  • Only one promotional code may be used per order;

  • Promotional codes have no cash value;

  • Promotions cannot be applied retrospectively;

  • Promotions cannot be transferred or resold;

  • Promotions may not apply to shipping, taxes, or excluded products; and

  • Returned products are refunded based on the amount actually paid.

We may cancel or refuse a promotion that has been used fraudulently, unlawfully, contrary to its conditions, or because of an obvious technical error.

Where a discount depends on the purchase of multiple products, returning part of the order may result in a reasonable recalculation of the discount, where permitted by law.

18. Gift Cards and Store Credit

Where gift cards or store credit are offered:

  • They may be subject to additional conditions displayed when issued;

  • They may not be redeemable for cash except where required by law;

  • They must be used before any applicable expiration date permitted by law;

  • Lost or stolen codes may not be replaceable unless ownership can be verified;

  • They may not be used for unauthorised resale or fraudulent purposes; and

  • Refunds for purchases made with store credit may be returned as store credit.

Nothing in this section limits rights that cannot legally be excluded.

19. Shipping and Delivery

Shipping, processing, estimated delivery times, tracking, customs, and related matters are governed by our Shipping Policy.

Delivery dates are estimates unless expressly guaranteed in writing.

Delivery may be affected by circumstances including:

  • Carrier delays;

  • Customs processing;

  • Public holidays;

  • Weather;

  • Transportation disruption;

  • High order volumes;

  • Incorrect addresses;

  • Remote delivery locations;

  • Security inspections;

  • Labour disputes;

  • Natural disasters; and

  • Other circumstances outside our reasonable control.

A delay does not automatically entitle a customer to compensation unless required by applicable law or expressly promised by us.

20. Delivery Address

You are responsible for providing a complete and accurate delivery address.

Before submitting an order, verify:

  • Recipient name;

  • Street address;

  • Apartment or unit number;

  • City;

  • State, province, or region;

  • Postal code;

  • Country;

  • Email address; and

  • Telephone number.

We cannot guarantee address changes after processing begins.

If a package is returned, delayed, lost, or misdelivered because of incorrect or incomplete information supplied by the customer, the customer may be responsible for reasonable redelivery or return costs where permitted by law.

21. Delivery and Risk of Loss

Responsibility for loss or damage will transfer according to applicable consumer law.

Where legally permitted, an order may be treated as delivered when the carrier records delivery at:

  • The shipping address;

  • A reception desk;

  • A designated safe place;

  • A collection point;

  • A parcel locker; or

  • Another location authorised by the recipient.

If tracking shows delivery but you cannot locate the package, you should promptly:

  • Check the delivery location;

  • Check with household members or neighbours;

  • Contact the carrier;

  • Review any delivery photograph or notice; and

  • Contact us with your order details.

We will provide reasonable assistance, but the outcome of a carrier investigation may affect the available remedy.

22. Returns, Refunds, and Exchanges

Returns, refunds, cancellations, damaged products, incorrect products, and exchanges are governed by our Return and Refund Policy.

Customers must follow the return instructions provided by our customer support team.

Products must not be returned to an address shown on the original shipping package unless that address has been expressly confirmed as the authorised return address.

Nothing in these Terms of Service or our Return and Refund Policy limits any mandatory consumer rights that cannot lawfully be excluded.

23. Order Cancellation

You may request an order cancellation by contacting info@babybooa.shop as soon as possible.

Cancellation is not guaranteed after an order has:

  • Entered processing;

  • Been packed;

  • Been submitted to a fulfilment provider;

  • Been assigned tracking information; or

  • Been dispatched.

If cancellation is no longer possible, you may request a return after delivery in accordance with our Return and Refund Policy.

We may cancel an order before acceptance where reasonably necessary. If payment has been collected for a cancelled order, an appropriate refund will be issued.

24. Customer Communications

By placing an order, you agree that we may send transactional and service-related communications concerning:

  • Order confirmation;

  • Payment status;

  • Fraud verification;

  • Processing;

  • Shipping;

  • Delivery;

  • Returns;

  • Refunds;

  • Account security;

  • Product safety;

  • Policy changes affecting an active transaction; and

  • Customer support.

These communications are necessary to provide the requested services and are not necessarily marketing communications.

Marketing communications are governed by our Privacy Policy and may be discontinued using the unsubscribe method provided in the message.

25. Accuracy of Website Information

We aim to keep the website accurate and current, but information may occasionally contain:

  • Typographical errors;

  • Pricing errors;

  • Product-description errors;

  • Incorrect availability information;

  • Shipping errors;

  • Promotional errors; or

  • Other omissions.

We may correct errors and update information at any time.

If an error materially affects an order, we may contact the customer, offer corrected information, request confirmation, or cancel and refund the affected order.

We will not rely on this section to avoid obligations concerning products already supplied or mandatory consumer rights.

26. Changes to Products and Services

We may modify, suspend, discontinue, or replace products, website features, or services.

We may also:

  • Change product ranges;

  • Update product packaging;

  • Introduce new categories;

  • Change suppliers;

  • Modify website functionality;

  • Change payment options; or

  • Restrict access to particular markets.

These changes will not unlawfully alter an accepted order or remove rights already acquired by a customer.

27. Third-Party Tools and Services

The website may provide access to tools, applications, payment services, analytics services, product-review services, or other features operated by third parties.

Third-party services may be subject to their own:

  • Terms of use;

  • Privacy policies;

  • Fees;

  • Eligibility requirements; and

  • Technical limitations.

We do not control third-party services and are not responsible for their independent acts or omissions except to the extent required by law.

You should review the applicable third-party terms before using an external service.

28. Third-Party Links

The website may contain links to websites that are not controlled by babybooa.shop.

A link does not necessarily mean that we endorse the third-party website, content, product, service, or privacy practice.

We are not responsible for:

  • Third-party website content;

  • Third-party availability;

  • Third-party security;

  • Third-party privacy practices;

  • Purchases made from third parties; or

  • Loss arising from dealings with third parties.

Questions about third-party products or services should be directed to the relevant third party.

29. Intellectual Property

Unless otherwise stated, the website and its content are owned by, licensed to, or lawfully used by babybooa.shop.

Protected content may include:

  • Brand names;

  • Logos;

  • Website design;

  • Product photographs;

  • Graphics;

  • Videos;

  • Written descriptions;

  • Page layouts;

  • Icons;

  • Software;

  • Product-selection arrangements; and

  • Marketing content.

You may access and use the website for personal, non-commercial shopping purposes.

You may not, without prior written permission:

  • Copy;

  • Reproduce;

  • Republish;

  • Modify;

  • Distribute;

  • Sell;

  • License;

  • Scrape;

  • Extract;

  • Translate;

  • Create derivative works from; or

  • Commercially exploit website content.

Nothing on the website grants you ownership of any intellectual property right.

30. Product Reviews and User Content

If you submit a review, photograph, video, comment, suggestion, feedback, or other content, you confirm that:

  • You created or lawfully control the content;

  • The content is accurate to the best of your knowledge;

  • The content does not infringe third-party rights;

  • The content is not unlawful, abusive, defamatory, fraudulent, or misleading;

  • The content does not contain malicious code;

  • The content does not disclose another person’s private information without permission; and

  • The content is not submitted in exchange for undisclosed compensation.

You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, translate, and use submitted content for operating, improving, and promoting the website and products, subject to applicable privacy and consumer laws.

This licence does not transfer ownership of your content.

We may remove or decline to publish content that violates these Terms of Service, but we are not obligated to monitor all user content.

31. Feedback and Suggestions

If you voluntarily submit ideas, proposals, suggestions, designs, or general feedback, we may use them to improve our products, website, or services.

Unless separately agreed in writing, submitting feedback does not create an obligation to:

  • Keep the feedback confidential;

  • Pay compensation;

  • Adopt the suggestion;

  • Provide attribution; or

  • Enter into a business relationship.

This section does not apply to personal information, which is handled under our Privacy Policy.

32. Prohibited Uses

You must not use the website or its content:

  • For an unlawful purpose;

  • To encourage unlawful conduct;

  • To violate regulations or laws;

  • To infringe intellectual property rights;

  • To harass, abuse, insult, threaten, defame, or discriminate unlawfully;

  • To submit false or misleading information;

  • To impersonate another person;

  • To transmit viruses, malware, or harmful code;

  • To collect personal information without authorisation;

  • To send spam or unauthorised marketing;

  • To scrape or crawl the website without permission;

  • To interfere with website security;

  • To bypass access or purchase restrictions;

  • To conduct payment fraud or chargeback abuse;

  • To make false delivery or defect claims;

  • To use automated tools to place orders;

  • To manipulate reviews or promotions;

  • To test system vulnerabilities without authorisation;

  • To overload or disrupt the website; or

  • To use the website in a way that harms customers, service providers, or third parties.

We may suspend or terminate access where we reasonably believe a prohibited use has occurred.

33. Security

You must not attempt to:

  • Gain unauthorised access to the website;

  • Access another customer’s account;

  • Obtain passwords or payment information;

  • Disable security features;

  • Reverse-engineer protected systems;

  • Introduce harmful code;

  • Conduct denial-of-service attacks; or

  • Exploit technical vulnerabilities.

Suspected criminal or fraudulent conduct may be reported to payment providers, service providers, or appropriate authorities where permitted or required by law.

34. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using the website, you acknowledge that information may be processed by Shopify, payment providers, fulfilment partners, carriers, and other service providers as reasonably necessary to provide the services.

You should review our Privacy Policy before submitting personal information.

35. Disclaimer of Warranties

We aim to provide a functional website and products that comply with applicable requirements.

However, to the maximum extent permitted by law:

  • The website is provided on an “as available” basis;

  • Website access may occasionally be interrupted;

  • Website information may not always be error-free;

  • Technical defects may occur;

  • Third-party services may become unavailable; and

  • We do not guarantee that every website feature will operate without interruption.

We do not exclude or limit warranties, guarantees, conditions, rights, or remedies that cannot legally be excluded.

Product-specific legal guarantees remain available where required by applicable consumer law.

36. Clothing Use and Care

Customers must follow care labels, washing instructions, drying instructions, ironing instructions, and other product guidance.

We are not responsible for damage caused by:

  • Incorrect washing;

  • Excessive heat;

  • Improper drying;

  • Bleaching;

  • Unsuitable detergents;

  • Incorrect ironing;

  • Alteration;

  • Misuse;

  • Normal wear and tear; or

  • Failure to follow care instructions.

This section does not apply where damage results from a product defect or inaccurate care instructions for which we are legally responsible.

37. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where exclusion or limitation is prohibited by law.

This includes liability that cannot legally be excluded for:

  • Fraud;

  • Fraudulent misrepresentation;

  • Death or personal injury caused by negligence;

  • Wilful misconduct;

  • Breach of mandatory consumer guarantees; or

  • Other non-excludable legal obligations.

To the maximum extent permitted by law, babybooa.shop will not be liable for indirect, incidental, special, punitive, or consequential losses that were not reasonably foreseeable when the contract was formed.

Where liability may lawfully be limited, our total liability arising from a specific order will not exceed the amount paid for the products giving rise to the claim.

This limitation does not reduce any mandatory refund, repair, replacement, compensation, or other consumer remedy.

38. Customer Responsibility

You are responsible for losses reasonably resulting from:

  • Your unlawful use of the website;

  • Your material breach of these Terms of Service;

  • Fraudulent information submitted by you;

  • Your infringement of third-party rights;

  • Unauthorised commercial use of website content; or

  • Harmful code intentionally introduced through your account or device.

You are not responsible for losses that were not caused by your conduct or for obligations that cannot legally be imposed on consumers.

39. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless babybooa.shop and its service providers from third-party claims arising directly from:

  • Your unlawful use of the website;

  • Your intentional violation of these Terms of Service;

  • Your infringement of third-party intellectual property rights;

  • User content submitted by you; or

  • Fraudulent or malicious conduct.

This provision does not apply to ordinary consumer claims concerning products or services and does not require a customer to indemnify us for our own negligence or legal breach.

40. Force Majeure

We will not be responsible for delay or failure caused by events outside our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • Fire;

  • Flood;

  • Epidemics or pandemics;

  • War;

  • Terrorism;

  • Civil unrest;

  • Government action;

  • Customs restrictions;

  • Transportation disruption;

  • Carrier failure;

  • Labour disputes;

  • Power outages;

  • Internet outages;

  • Cyberattacks;

  • Supply-chain interruptions; or

  • Failure of critical third-party services.

We will take reasonable steps to reduce the impact of such events.

This section does not remove any right to cancel or receive a refund where required by applicable law.

41. Suspension and Termination

We may suspend or terminate your access to the website if you materially violate these Terms of Service or use the website fraudulently, unlawfully, or maliciously.

Termination does not affect:

  • Rights or obligations arising before termination;

  • Accepted orders unless separately cancelled;

  • Payment obligations;

  • Intellectual property protections;

  • Dispute provisions; or

  • Terms intended to survive termination.

You may stop using the website at any time.

42. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where permitted.

If it cannot be made enforceable, it will be severed.

The remaining provisions will continue in effect.

43. No Waiver

If we do not immediately enforce a provision of these Terms of Service, that does not mean that we waive the provision or lose the right to enforce it later.

A waiver is effective only when clearly communicated and applies only to the specific matter for which it was given.

44. Assignment

You may not transfer your rights or obligations under these Terms of Service without our prior written consent, except where applicable law permits otherwise.

We may transfer our rights and obligations as part of a business sale, restructuring, merger, financing, or transfer of the website, provided that the transfer does not reduce mandatory consumer rights.

45. Entire Agreement

These Terms of Service, together with the policies and information expressly incorporated into them, form the agreement between you and babybooa.shop concerning use of the website and purchases made through it.

They replace prior communications concerning the same subject, except for any separate written agreement expressly accepted by both parties.

Product descriptions, order confirmations, and policies applicable at the time of purchase may also form part of the contract.

46. Interpretation

Headings are included for convenience and do not limit the meaning of these Terms of Service.

Words such as “including” mean “including without limitation.”

A reference to written communication includes email and other electronic communications where legally recognised.

If these Terms of Service are translated, the English version will control to the extent permitted by law if an inconsistency arises, unless mandatory local law requires otherwise.

47. Applicable Law

These Terms of Service and transactions made through the website are governed by the laws mandatorily applicable to the relevant transaction.

Nothing in these Terms of Service deprives a consumer of protections provided by mandatory laws in the country or region where the consumer habitually resides.

Where legally permitted and no mandatory consumer jurisdiction applies, disputes may be brought before a court with lawful jurisdiction over the relevant transaction.

48. Dispute Resolution

Before beginning formal legal proceedings, customers are encouraged to contact us at info@babybooa.shop and provide:

  • Their full name;

  • Order number;

  • A description of the issue;

  • Relevant photographs or documents; and

  • The requested resolution.

We will review the complaint and attempt to resolve it in good faith.

Nothing in this section prevents either party from:

  • Seeking urgent legal relief;

  • Reporting suspected unlawful conduct;

  • Exercising mandatory consumer rights;

  • Filing a claim with an authorised consumer body; or

  • Using a court or dispute process available under applicable law.

49. Electronic Communications

You agree that orders, confirmations, receipts, policy notices, and other communications may be provided electronically.

Electronic communications satisfy any legal requirement that communications be in writing to the extent permitted by law.

You are responsible for providing a valid email address and checking communications relating to your order.

50. Changes to These Terms

We may update these Terms of Service to reflect changes in:

  • Website features;

  • Products;

  • Payment services;

  • Shipping arrangements;

  • Business practices;

  • Legal requirements;

  • Security measures; or

  • Shopify functionality.

The revised Terms of Service will be published on the website with an updated revision date.

Changes will apply from the date they are published unless otherwise stated.

The terms in effect when an order is accepted will generally govern that order, except where a change is required by law or is more favourable to the customer.

Continued use of the website after revised terms become effective constitutes acceptance of the revised terms for future use.

51. Contact Information

Questions about these Terms of Service, orders, products, payments, shipping, returns, or website use may be sent to:

Email: info@babybooa.shop

Please include your order number where your enquiry concerns an existing order. Do not send passwords, complete payment-card numbers, or unnecessary sensitive information by email.